Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (phone number, email address, mailing address)
• Vehicle information (make, model, year, license plate number)
• Service preferences and history
• Payment information (processed securely through third-party payment processors)
• Communication records with our team

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, interaction patterns)
• Location data (with your permission, for pickup and drop-off services)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our automotive detailing services
• Scheduling appointments and coordinating pickup/drop-off services
• Processing payments and maintaining service records
• Communicating with you about our services, appointments, and promotions
• Responding to your questions, concerns, and customer service requests
• Analyzing usage patterns to improve our website and services
• Complying with legal obligations and protecting our legal rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers or others
• Business Transfer: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption technology
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Secure physical storage of paper records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing ongoing services and maintaining service history
• Meeting legal, accounting, or reporting requirements
• Resolving disputes and enforcing our agreements

When personal information is no longer needed, we will securely delete or destroy it in accordance with our data retention policies.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to know what personal information we have about you
• Correction: The right to correct inaccurate personal information
• Deletion: The right to request deletion of your personal information
• Portability: The right to receive your personal information in a portable format
• Opt-out: The right to opt out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality and performance
• Provide targeted content and advertisements

Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if we have your email address)
• Providing notice through other communication channels as appropriate

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: